Articles liés à Customer vs Client: The Impact of Empathy in Business:...

Customer vs Client: The Impact of Empathy in Business: A reflection tool for sales and customer relationship | For agents, owners, and management ... 75 pages | For Startups, Founders & Hustlers - Couverture souple

Kalra, Vishesh

 
9798289453211: Customer vs Client: The Impact of Empathy in Business: A reflection tool for sales and customer relationship | For agents, owners, and management ... 75 pages | For Startups, Founders & Hustlers
Couverture souple
ISBN 13 : 9798289453211
Editeur : Independently published, 2025

Synopsis

Is your business treating people like customers — or like clients?

Customer vs Client: The Impact of Empathy in Business invites you to explore the real difference empathy can make in everyday business interactions — and how it can lead to deeper trust, stronger loyalty, and increased sales.

Told through sharp, engaging short stories with accompanying illustrations, this book contrasts the customer mindset with a client-centred approach across different industries — from retail and hospitality to design, consulting, tech, and more.

🧠 Learn how to:

  • Ask better questions that reveal real needs

  • Shift from short-term transactions to long-term relationships

  • Build trust by listening before selling

  • Turn everyday service moments into brand-defining interactions

This is a practical, human-centred read for anyone in business — whether you’re a solopreneur, service provider, startup founder, or part of a customer-facing team.

Also available in a full-colour edition.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2025
Langue
anglais
ISBN 13 
9798289453211
Reliure
Broché
Nombre de pages
76
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg