Articles liés à Incident Management: A Guide to IT Incident Management

Incident Management: A Guide to IT Incident Management - Couverture souple

Livre 22 sur 36: IT4nonIT

Zuccari, Fabrizio

 
9798344624464: Incident Management: A Guide to IT Incident Management
Couverture souple
ISBN 13 : 9798344624464
Editeur : Independently published, 2024

Synopsis

It is a practical and accessible guide to the world of Incident Management.
This essay, part of the IT4nonIT series, covers every aspect of the IT incident resolution process, from its introduction to the definition of objectives.
This essay is a valuable resource for anyone looking to improve their IT incident management processes:

  • It presents the criteria for incident classification, resolution strategies, and service recovery plans.
  • It examines the process of incident closure and review.
  • It defines incident 'ownership' and highlights the importance of continuous monitoring.
  • It discusses the differences between incidents in on-premise, cloud, and hybrid environments, and presents a use case for Problem Management.
  • It explores the ITIL and COBIT frameworks, emphasizes the importance of preparation and prevention, and provides guidance on how to record and identify warning signs.
It delves into incident detection processes, reporting and communication systems, and the role of staff in reporting

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2024
Langue
anglais
ISBN 13 
9798344624464
Reliure
Broché
Nombre de pages
120
Coordonnées du fabricant
non disponible
Personne responsable
non disponible