Why The Customer Is Not Always Right - Couverture souple

Evans, Adam

 
9798360318071: Why The Customer Is Not Always Right
Couverture souple
ISBN 13 : 9798360318071
Editeur : Independently published, 2022

Synopsis

Are you in a business that thinks the customer is always right?

Do you sometimes have to deal with unruly customers who are never satisfied?

Is it time to rethink what you always believed?

The customer is always right. You will hear those words all the time, particularly if you work in a business within the service industry with face to face customers. This concept has been in existence for so long, that it has become ingrained and it is often repeated without any real understanding of what it actually entails. But today, it’s wrong.

This book, Why The Customer is NOT Always Right, has been written from a wealth of experience in dealing with poorly behaved customers, and it offers insights into:

  • How to reduce your interactions with bad customers
  • Techniques for removing bad customers before they even set foot inside your business
  • Looking after the mental wellbeing of your staff
  • Being prepared to say goodbye to the bad customers
  • Determining your valuable customers and looking after them
  • Spotting troublemakers

And much more…

The days of the customer being right in every situation are long gone and ridding yourself of the bad ones who cause you grief will actually help your business thrive in the long run and you gain better customers as a result.

It’s time to change the way you think about the people you serve!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2022
Langue
anglais
ISBN 13 
9798360318071
Reliure
Broché
Nombre de pages
75
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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