Service Management Principles for Hospitality and Tourism in the Age of Digital Technology - Couverture souple

Kandampully, Jay; Solnet, David

 
9798385115129: Service Management Principles for Hospitality and Tourism in the Age of Digital Technology

Synopsis

Developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that this book’s content remains current and includes references and examples about how service organizations can capitalize on, or are impacted by, ongoing technological and social changes impacting the world.

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