Mastering Customer Success Management (CSM): Proven Techniques for Building Strong Customer Relationships - 2023 Edition: A Practical Guide to ... Customer Relationships in the Digital Age - Couverture souple

Tong, Mr Anderson

Couverture souple

ISBN 13 : 9798388852700

Editeur : Independently published, 2023

Synopsis

In today's competitive business landscape, customer success has become more important than ever. As a Customer Success Manager (CSM), it's your job to ensure that your customers not only achieve their desired outcomes but also become loyal advocates for your brand.

In "Mastering Customer Success: Proven Techniques for Building Strong Customer Relationships - 2023 Edition", you'll learn how to develop a customer-centric mindset, adopt best practices for effective customer onboarding and retention, and leverage key performance indicators and metrics to drive business growth.

This comprehensive guide covers essential customer success skills such as clear communication, active listening, conflict resolution, and negotiation, as well as the latest technologies and tools for tracking customer success performance.

You'll also gain insight into building and scaling a successful customer success team, fostering a customer success culture, and analyzing real-world scenarios and best practices from leading companies.

Whether you're an experienced CSM looking to take your skills to the next level or a business leader seeking to build a high-performing customer success team, "Mastering Customer Success" provides the strategies, frameworks, and tools you need to achieve your goals.

With actionable insights and practical tips for success, this book is an essential resource for anyone looking to build strong customer relationships and drive business growth in 2023 and beyond.

Détails de l'édition

• Éditeur: Independently published
• Date d'édition: 2023
• Langue: anglais
• ISBN 13: 9798388852700
• Reliure: Broché
• Nombre de pages: 92
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg