The Telephone Answering Service Industry: Preparing for the Future - Couverture souple

DeHaan, Peter Lyle Lyle

Couverture souple

ISBN 13 : 9798888090619

Editeur : Rock Rooster Books, 2023

Synopsis

WARNING: this book is a master's thesis (1998) and contains academic research. It's made available primarily to aid others who are conducting their own industry research. If this is what you seek, here's an overview:

The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry, including a SWOT analysis and input from industry professionals. It identifies six core items for survival and success: flexibility, customer-focus, management skills, service quality, staffing practices, and employment attractiveness.

The book recommends conducting company-specific SWOT analyses and developing strategic plans, as well as increasing rates, improving sales and marketing efforts, and capitalizing on 24/7 staffing.

Readers must assess their specific circumstances to determine if these strategies are applicable. This book equips industry insiders with valuable insights and recommendations to shape the future of their businesses. By being proactive and prepared, the industry can overcome its challenges and flourish in the ever-changing telecommunications world.

A propos du livre

À propos de l?auteur

Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He's owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry.

Détails de l'édition

• Éditeur: Rock Rooster Books
• Date d'édition: 2023
• Langue: anglais
• ISBN 13: 9798888090619
• Reliure: Broché
• Nombre de pages: 226
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne