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Five Stars: Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student Engagement, Family Partnerships) - Couverture souple

Provencio, Nathaniel

 
9798893741629: Five Stars: Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student Engagement, Family Partnerships)

Synopsis

Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community.


K-12 administrators will:
  • Understand emotional intelligence and its impact on school culture, relationships, and trust
  • Engage students, staff, and families in meaningful ways that foster connection and shared ownership
  • Create a culture of service where students, staff, and families feel valued and supported
  • Align leadership practices and school systems with the mission, vision, and values of the school
  • Feel confident navigating conflict, difficult conversations, and emotionally charged situations

  • Contents:
    Introduction: Searching for Five-Star Excellence
    Chapter 1: Follow a Path to a Five-Star School
    Chapter 2: Elevate Your Awareness
    Chapter 3: Excite Their Experience
    Chapter 4: Honor Your People
    Chapter 5: Commit to Cohesion
    Chapter 6: Serve the Physical Spaces
    Chapter 7: Seek the Feedback
    Chapter 8: De-Escalate With Dignity
    Chapter 9: Amplify the Empowerment
    Epilogue: Putting It All Together
    References and Resources
    Index

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.