Synopsis
Organisations don’t fail at service for lack of intent.
They fail because intent doesn’t survive execution.
Despite investments in technology, transformation programmes, and customer initiatives, organisations keep fixing the same problems. Firefighting becomes routine. Outcomes feel unpredictable. Progress doesn’t hold.
Service Operations examines the quiet cause behind this cycle: misalignment between strategy, structure, measurement, and everyday delivery where service leadership, operational systems, and customer experience intersect.
This is not a book of trends. It focuses on principles that help organisations deliver consistently, adapt confidently, and improve without chaos by aligning intent with the processes and structures that shape service delivery.
Drawing on real world experience, it shows why capable teams struggle and how control can be restored without overengineering.
If you influence outcomes and are tired of reactive fixes, this book offers a practical way forward, a discipline of service leadership and operational clarity built to last.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour Service Operations
Image d'archives
Service Operations
Vendeur : California Books, Miami, FL, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Etat : New. N° de réf. du vendeur I-9798901767924
Acheter neuf
EUR 22,60
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image d'archives
Service Operations
impression à la demandeVendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L0-9798901767924
Acheter neuf
EUR 24,63
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image d'archives
Service Operations (Paperback)
impression à la demandeVendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Organisations don't fail at service for lack of intent.They fail because intent doesn't survive execution.Despite investments in technology, transformation programmes, and customer initiatives, organisations keep fixing the same problems. Firefighting becomes routine. Outcomes feel unpredictable. Progress doesn't hold.Service Operations examines the quiet cause behind this cycle: misalignment between strategy, structure, measurement, and everyday delivery where service leadership, operational systems, and customer experience intersect.This is not a book of trends. It focuses on principles that help organisations deliver consistently, adapt confidently, and improve without chaos by aligning intent with the processes and structures that shape service delivery.Drawing on real world experience, it shows why capable teams struggle and how control can be restored without overengineering.If you influence outcomes and are tired of reactive fixes, this book offers a practical way forward, a discipline of service leadership and operational clarity built to last. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9798901767924
Acheter neuf
EUR 25,25
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations
impression à la demandeVendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L0-9798901767924
Acheter neuf
EUR 22,66
Expédition à EUR 4,82
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image d'archives
Service Operations (Paperback)
impression à la demandeVendeur : AussieBookSeller, Truganina, VIC, Australie
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Organisations don't fail at service for lack of intent.They fail because intent doesn't survive execution.Despite investments in technology, transformation programmes, and customer initiatives, organisations keep fixing the same problems. Firefighting becomes routine. Outcomes feel unpredictable. Progress doesn't hold.Service Operations examines the quiet cause behind this cycle: misalignment between strategy, structure, measurement, and everyday delivery where service leadership, operational systems, and customer experience intersect.This is not a book of trends. It focuses on principles that help organisations deliver consistently, adapt confidently, and improve without chaos by aligning intent with the processes and structures that shape service delivery.Drawing on real world experience, it shows why capable teams struggle and how control can be restored without overengineering.If you influence outcomes and are tired of reactive fixes, this book offers a practical way forward, a discipline of service leadership and operational clarity built to last. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. N° de réf. du vendeur 9798901767924
Acheter neuf
EUR 35,37
Expédition à EUR 32,48
Expédition depuis Australie vers Etats-Unis
Expédition depuis Australie vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Service Operations (Paperback)
impression à la demandeVendeur : CitiRetail, Stevenage, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Organisations don't fail at service for lack of intent.They fail because intent doesn't survive execution.Despite investments in technology, transformation programmes, and customer initiatives, organisations keep fixing the same problems. Firefighting becomes routine. Outcomes feel unpredictable. Progress doesn't hold.Service Operations examines the quiet cause behind this cycle: misalignment between strategy, structure, measurement, and everyday delivery where service leadership, operational systems, and customer experience intersect.This is not a book of trends. It focuses on principles that help organisations deliver consistently, adapt confidently, and improve without chaos by aligning intent with the processes and structures that shape service delivery.Drawing on real world experience, it shows why capable teams struggle and how control can be restored without overengineering.If you influence outcomes and are tired of reactive fixes, this book offers a practical way forward, a discipline of service leadership and operational clarity built to last. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9798901767924
Acheter neuf
EUR 26,25
Expédition à EUR 42,87
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image fournie par le vendeur
Service Operations
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. Neuware - Organisations don't fail at service for lack of intent. N° de réf. du vendeur 9798901767924
Acheter neuf
EUR 33,11
Expédition à EUR 61,48
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : 2 disponible(s)