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This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life - Couverture souple

Vander Well, Tom

 
9798903430031: This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life
Couverture souple
ISBN 13 : 9798903430031
Editeur : Expert Press, 2026

Synopsis

Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built—or broken—between clients and their customers.

It wasn’t the career he expected, but he discovered it was right.

Sitting between front-line representatives and executive leadership, Tom found himself “the man in the middle,” translating customer conversations into insights leaders can act on—and succeed. In this book, you will learn how to:

  • Close the gap between customer expectations and team performance
  • Turn front-line insight into executive action
  • Build systems that measure what truly matters
  • Lead with accountability, clarity, and care

Excellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.

Over 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Expert Press
Date d'édition
2026
Langue
anglais
ISBN 13 
9798903430031
Reliure
Broché
Nombre de pages
217
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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