The Book of Customer Service: A No-Nonsense Guide to Earning Trust and Keeping Customers Coming Back - Couverture souple

Brewer, Daniel

 
9798999167903: The Book of Customer Service: A No-Nonsense Guide to Earning Trust and Keeping Customers Coming Back
Couverture souple
ISBN 13 : 9798999167903
Editeur : Daniel Brewer, 2025

Synopsis

Great service isn’t complicated — it’s just rare.
In The Book of Customer Service, Daniel Brewer shows you the simple moves, small fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.

Warning: Reading this book may cause sudden bursts of “Why didn’t I do this sooner?”

Most customer service books are written by people who haven’t served a customer in years. This one isn’t. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few “don’t try this at home” moments from decades on the front lines.

You’ll learn how to:

  • Spot the tiny fixes that make customers fall in love with you
  • Handle complaints without sounding like a corporate robot
  • Earn loyalty without coupons, gimmicks, or groveling
  • Turn awkward moments into memorable ones
  • Survive (and even enjoy) working with that customer
  • Leave people thinking, I have to tell someone about this place

Short on theory. Big on results. And with just enough humor to keep you turning the page.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Daniel Brewer
Date d'édition
2025
Langue
anglais
ISBN 13 
9798999167903
Reliure
Broché
Nombre de pages
170
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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