Service Unscripted: Improv Rules for Real-World Success - Couverture souple

Leeson NV, Daniel A

 
9798999212740: Service Unscripted: Improv Rules for Real-World Success
Couverture souple
ISBN 13 : 9798999212740
Editeur : Unscripted LLC, 2025

Synopsis

Customer service isn’t a script. It’s a scene—and business is always live.

In Service Unscripted, hospitality expert and improv performer Daniel A. Leeson delivers a transformative guide to navigating real-world business interactions through the lens of improvisation. With experience spanning hotels, restaurants, call centers, and immersive entertainment, Leeson shares how improv principles like “Yes, and…”, “Make your partner look good”, and “Be willing to fail” can turn unpredictable moments—whether with customers, coworkers, or clients—into opportunities for trust, clarity, and impact.

Whether you lead a team, serve guests, or run a business, this book will sharpen your ability to stay present, respond with agility, and connect with intention. With true stories, tactical tools, and psychological insights, Service Unscripted is your playbook for leading every conversation like it matters—because it does.

Lights up. Scene on. Let’s improvise.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Unscripted LLC
Date d'édition
2025
Langue
anglais
ISBN 13 
9798999212740
Reliure
Broché
Nombre de pages
233
Coordonnées du fabricant
non disponible
Personne responsable
non disponible