ASB Summer University 2006: Assessment of student satisfaction with a threefold approach

Langue : anglais

Edité par Diplom.De Mai 2007, 2007

3836603543 / 9783836603546

Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, AllemagneBuchWeltWeit Ludwig Meier e.K.

Vendeur avec une évaluation de 5 étoiles

Vendeur AbeBooks depuis 11 janvier 2012

Livre broché

Etat: Neuf

EUR 48,00

EUR 23,00 expédition 
Expédition depuis Allemagne vers Etats-Unis

Quantité disponible : 2 disponibles

Ajouter au panier
Retours gratuits sous 30 jours

A propos de cet article

This item is printed on demand - it takes 3-4 days longer - Neuware -Inhaltsangabe:Abstract:The aim of the research presented here is to assess student satisfaction at the Aarhus School of Business (ASB) for the Summer University that was first introduced in July 2006. The European Performance Satisfaction Index (EPSI) was adapted to incorporate student satisfaction in order to reach this aim, and was used as the main approach in our thesis. The necessary data was gathered from online surveys we derived from the students.Two studies complemented this model. On the one hand, structured interviews were conducted with all relevant lecturers and on the other hand, a survey was conducted in two waves with Summer University participants. In the first wave, the students initial expectations were measured and in the second wave it was the degree of fulfilment for these expectations that were measured. Results from the EPSI model indicated that participants of the Summer University were satisfied overall with the program and will remain loyal. Surprisingly however, the variable image showed no direct impact on perceived value, satisfaction, and loyalty. The results from the interviews showed that lecturers were well chosen, but not adequately prepared for the program. In addition, the survey results indicated that expectations were to some degree fulfilled, but certain attributes of lecture quality experienced a negative disconfirmation of expectations. Furthermore, the direct comparison of data from the lecturers and the students suggested problems with the information flow between ASB, the lecturers, and the students. From these findings it can be concluded that overall, the Summer University was a success in the introduction of a new study program; however, there are some areas that need to be improved. Thus, our suggestions include new positioning and better marketing for next year, concrete improvement of quality attributes and information flow, and a strategy for sustainability and expansion of the Summer University.Our work successfully presents student satisfaction with a threefold approach, not used hitherto. Combining all three approaches in one dissertation and establishing linkages and interrelations between them, provides an extensive insight towards student satisfaction. Considering ASB Summer University took place for the first time in 2006, the insights we provide and the recommendations we are able to give, will influence the further organisational and managerial development of the program.When [¿] 188 pp. Englisch.…

N° de réf. du vendeur 9783836603546

Titre
ASB Summer University 2006: Assessment of student satisfaction with a threefold approach
Auteur
Oliver Mühlich
Éditeur
Diplom.De Mai 2007
Année de publication
2007
État de l'article
Neu
Reliure
Taschenbuch
Langue
anglais
ISBN à 10 chiffres
3836603543
ISBN à 13 chiffres
9783836603546
Poids de l'article
281 grammes
Dimensions
210x148x14 mm

BuchWeltWeit Ludwig Meier e.K.

Bergisch Gladbach, Allemagne

Vendeur avec une évaluation de 5 étoiles

Vendeur AbeBooks depuis 11 janvier 2012

Frais d'expédition de Allemagne vers Etats-Unis

Article5 à 15 jours ouvrés5 à 15 jours ouvrés
Premier articleEUR 23,00EUR 23,00
Les délais de livraison sont fixés par les vendeurs et varient en fonction du transporteur et du lieu. Les commandes transitant par les douanes peuvent être retardées et les acheteurs sont responsables de tous les droits ou frais associés. Les vendeurs peuvent vous contacter au sujet de frais supplémentaires afin de couvrir toute augmentation des coûts d'expédition de vos articles.

Modes de paiement

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay
  • Chèque
  • Paypal
  • Virement bancaire

Profil professionnel du vendeur

BuchWeltWeit Ludwig Meier e.K.

Allemagne

BuchWeltWeit Inh. Ludwig Meier e.K.
Inhaber: Ludwig Meier
De-Gasperi-Str. 8
51469 Bergisch Gladbach
Deutschland

Tel.: +49(0)22028659300
Fax: +49(0)22028659301
E-Mail: info@buchweltweit.de

Registergericht: Amtsgericht Köln
Registernummer: HRA 28253

Umsatzsteuer-Identifikationsnummer: DE815259907

Wir sind zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle weder verpflichtet noch bereit.