Achieving Excellence in Dealer/Distributor Performance offers in-depth management coaching in each of these areas -- machinery sales, rentals, service, parts and customer training and retention, and is filled with practical programs to strengthen and increase profitability, cash flow and customer retention. Improving an industrial equipment business has four requirements: 1. Measure the dealership against proper benchmark metrics. These 48 Critical Profit Variables are covered in detail in this text. 2. Determine where you stand, find the gaps in your performance, Comprehensive self-assessment tools are provided. 3. Identify “best practices” of high-performance dealers. Recommendations are made for each business area. 4. Energize your company into a continuous improvement program. Numerous team discussion projects are included in the text. McDonald Group Institute for Dealer Development founder and author Walter McDonald has based this text on 40 years’ experience in dealer management consulting and over 2,650 dealer management workshops. In many ways, this book is a written reflection of Walt’s live dealer management seminars. If you are familiar with his work, you know that he focuses on the real value generating activities of the business. He is in the trenches with the dealer managers and field sales and aftermarket reps who create real value and make it happen every hour of every day in the dealership. McDonald’s dealer management guide is an absorbing refresher for informed senior executives and a highly useful handbook for those future dealer leaders and related OEM managers on the way up. “This dealer guide actually contains two books, one book with benchmarks and advice on what the numbers mean and the second book on how to improve the numbers. This manuscript could have been subtitled: ‘real metrics, real solutions.’ The dealer/distributor can analyze its business operations through the performance yardsticks presented in this timely publication. By Nick W. McGaughey, CPA, “This dealer text is very well thought out, well written, easy to read and follow. I believe it will be very beneficial to dealer principals and operating managers. By Dr. Shankar Basu, CEO Toyota-Lift of Los Angeles“I particularly like the section ‘How This Book Can Help’ included early on in the work to help the user focus in on their primary trouble spot. I also appreciate the inclusion of the page on ‘Terminology.’ I think it does a good job of setting up the frame of reference for the user.” By Jim Johnson, Former Dealer Development Manager, Navistar“I very much believe this will be a very beneficial tool to any dealership wanting to set achievement points to their success in all areas of operation.” By Mike O’Donnell, President & CEO, Stuart Tank Sales“This type of manual for a Dealer Principal is new and I think it is needed.” By Bill L. Ryan, President, LiftOne“Everything in this book is on target and relevant to running a successful dealership in today’s world.” By John Shearer, General Manager Construction and Forestry, 4Rivers Equipment“This book has given me the opportunity to reflect, review and compare our current processes to the industry specific benchmarks that are discussed in the book. This effort has challenged me to go back to the basics of good business and review those (points) with others in our organization.” By Stuart Thompson President, Garrison Toyota Material Handling“This is a new manager training tool. I think new line managers should be reading this book so they understand how a Dealer Principal thinks when he looks at his business metrics and challenges.” By Joe Verzino, President, LifTech

� propos de l'auteur

Walter McDonald, founder of The McDonald Group, Inc., focuses on marketing/ business strategies, executive education/development. For over 40 years, he has been a respected forklift, construction equipment and heavy-duty truck industry consultant and seminar leader. His consulting assignments utilize workshops and traditional diagnostic tools to assist manufacturers and dealers improve dealer operations, market share and profitability. Walter has published 50+ articles on dealer sales and marketing management, manufacturer-distributor relations, aftermarket marketing and operations management, customer retention. As part of his "Master's Program in Dealer Management," he recently published the highly-regarded "Achieving Excellence in Dealer/Distributor Performance." The next 2 volumes in his Dealer Development series, "Strategies, Tactics, Operations for Achieving Dealer Excellence" and "The Dealer Problem-Solving Handbook" will be available December, 2016. Walter is a popular management coach, specializing in customized in-house training programs. Walter has conducted over 2,650 workshops in North America, Europe and the Far East. His adult education clients include Associated Equipment Distributors (AED), American Rental Association (ARA), Timberjack, Deere Construction Equipment, Ditch Witch, CASE, CASE Ag, Komatsu, Komatsu Indonesia, Caterpillar, Bobcat, Bobcat Europe and Far East, Vermeer, Vermeer Australia, JCB, Material Handling Equipment Distributors Association (MHEDA), Mitsubishi Caterpillar Forklift America and Europe, Komatsu, HYSTER, Yale, TOYOTA, NISSAN-TCM, Clark, Kohler, Volvo Trucks, Kenworth, Freightliner, Peterbilt, Mack, Emergency-One Fire Truck, Elgin/Vactor, Schwarze, Trimble Navigation and, numerous equipment distributors worldwide. Prior to his consulting career, Walter held industrial sales, sales training, marketing and general management positions at the senior level including Vice President and General Manager of a $160 million distributor. His early career was in selling and installing business computer systems. Walter received his Management Consultant Certification (CMC) from the Institute of Management Consultants in New York. He graduated Cum Laude from Louisiana State University, with a B.A. in Economics, attended M.I.T.'s Sloan School of Management and pursued graduate studies in marketing and finance at the University of Chicago's Graduate School of Business. Please contact Walter at walt@mcdonaldgroupinc.com.

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.

Description de la librairie

Visitez la page d�accueil du vendeur

Informations commerciales relatives au vendeur

Edward Bowditch Ltd
Exstowe, Exton, Exeter, EX3 0PP, United Kingdom

Conditions de vente et de livraison

Conditions g�n�rales de vente

Legal entity name: Edward Bowditch Ltd
Legal entity form: Limited company
Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
Company registration number: 04916632
VAT registration: GB834241546
Authorised representative: Mr. E. Bowditch

Droit de r�tractation

Si vous �tes un consommateur, vous pouvez exercer votre droit de r�tractation sur le contrat conform�ment � ce qui suit. Le mot � consommateur � d�signe toute personne physique agissant � des fins qui n'entrent pas dans le cadre de son activit� commerciale, artisanale ou professionnelle.

Informations concernant le droit de r�tractation

Droit statutaire de r�tractation

Vous avez le droit d'exercer votre droit de r�tractation sur ce contrat dans les 14 jours sans donner de raison.

Le d�lai de r�tractation expirera au bout de 14 jours � compter du jour o� vous-m�me, ou un tiers autre que le transporteur et d�sign� par vous, prendrez physiquement possession de la derni�re marchandise, du dernier lot ou de la derni�re pi�ce.

Pour exercer votre droit de r�tractation, remplissez �lectroniquement et envoyez une d�claration claire sur notre site Web, sous � Vos achats � dans � Votre compte �. Nous vous communiquerons sans d�lai un accus� de r�ception de cette r�tractation sur un support durable (par exemple, par e-mail).

Pour respecter le d�lai de r�tractation, il vous suffit d'envoyer votre message concernant l'exercice de votre droit de r�tractation avant l'expiration du d�lai de r�tractation.

Effets de la r�tractation

Si vous exercez votre droit de r�tractation sur ce contrat, nous vous rembourserons tous les paiements que vous avez effectu�s, y compris les frais de livraison (� l'exception des frais suppl�mentaires r�sultant du choix d'un mode de livraison autre que le type de livraison standard le moins cher que nous proposons).

Nous pouvons d�duire du remboursement la perte de valeur de toute marchandise livr�e, si la perte est le r�sultat d'une manipulation inutile de votre part.

Nous effectuerons le remboursement dans les meilleurs d�lais, et au plus tard 14 jours apr�s le jour o� nous aurons �t� inform�s de votre d�cision d'exercer votre droit de r�tractation sur ce contrat.

Nous effectuerons le remboursement en utilisant le m�me moyen de paiement que celui que vous avez utilis� pour la transaction initiale, sauf si vous en avez express�ment convenu autrement ; en tout �tat de cause, aucuns frais ne vous seront factur�s � la suite d'un tel remboursement.

Nous pouvons suspendre le remboursement jusqu'� ce que nous ayons re�u les marchandises ou que vous ayez fourni la preuve que vous avez renvoy� les marchandises, en fonction de la premi�re �ventualit�.

Vous devez renvoyer les marchandises ou les remettre � Revaluation Books, Hounslow, United Kingdom, sans retard injustifi� et, en tout �tat de cause, au plus tard 14 jours � compter du jour o� vous nous avez communiqu� votre d�cision de r�tractation du pr�sent contrat. Le d�lai est respect� si vous renvoyez les marchandises avant l'expiration du d�lai de 14 jours. Vous devrez prendre en charge les frais directs du renvoi des marchandises. Vous n'�tes responsable que de toute diminution de valeur des marchandises r�sultant d'une manipulation autre que celle n�cessaire pour �tablir la nature, les caract�ristiques et le fonctionnement des marchandises.

Exceptions au droit de r�tractation

Le droit de r�tractation ne s'applique pas � ce qui suit :

Distribution de journaux, de revues ou de magazines, � l'exception des contrats d'abonnement ; et
Fourniture d'un contenu num�rique qui n'est pas fourni sur un support mat�riel (par exemple, sur un CD ou un DVD) si vous avez accept�, lors de votre commande, que nous puissions commencer � le livrer et que vous ne puissiez pas exercer votre droit de r�tractation une fois la livraison commenc�e.

Conditions d'exp�dition

Orders usually dispatched within two working days.

Frais d'exp�dition de Royaume-Uni�vers�Etats-Unis

Frais d'exp�dition de Royaume-Uni�vers�Etats-Unis
Quantit� command�e	7 � 14 jours ouvr�s	2 � 3 jours ouvr�s
Premier article	EUR 14.59	EUR 29.18

Les d�lais de livraison sont fix�s par les vendeurs et varient en fonction du transporteur et du lieu. Les commandes transitant par les douanes peuvent �tre retard�es et les acheteurs sont responsables de tous les droits ou frais associ�s. Les vendeurs peuvent vous contacter au sujet de frais suppl�mentaires afin de couvrir toute augmentation des co�ts d'exp�dition de vos articles.