Achieving Iso/Iec 20000 : Keeping the Service Going

Jenny Dugmore

ISBN 10: 0580446409 ISBN 13: 9780580446405

Edit� par Institution Of Engineering & Technology Dez 2006, 2006

Neuf(s) Taschenbuch

Vendeur AHA-BUCH GmbH, Einbeck, Allemagne �valuation du vendeur 5 sur 5 �toiles

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Neuware - This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements. N� de r�f. du vendeur 9780580446405

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Synopsis :

This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

� propos de l?auteur: Jenny Dugmore

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D�tails bibliographiques

Titre : Achieving Iso/Iec 20000 : Keeping the ...
�diteur : Institution Of Engineering & Technology Dez 2006
Date d'�dition : 2006
Reliure : Taschenbuch
Etat : Neu

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Achieving Iso/Iec 20000 Keeping The Service Going

DUGMORE

Edit� par The Institution of Engineering and Technology, 2006

ISBN 10 : 0580446409 ISBN 13 : 9780580446405

Neuf Couverture souple

Vendeur : Basi6 International, Irving, TX, Etats-Unis

�valuation du vendeur 5 sur 5 �toiles

Etat : Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. N� de r�f. du vendeur ABEOCT25-104933

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