Why do leaders sometimes avoid having important conversations, and when they do, why are some of those conversations simply...less effective than they could be? Is it a lack of confidence in knowing how to approach the many different types of conversations they have? Is it fear of conflict or consequence if the conversation gets off track? Is it just too difficult - too confusing amid so many frameworks - or does it simply take too much effort to get it right? The reality is, all of these are reasons why leaders avoid, or can be less effective, in their conversations, and in an ever-changing world there is more urgency now than ever before.

Leaders have so many conversations with their team members every day. If they are to get the most out of those conversations they must reflect and plan, so wouldn't all leaders appreciate a way to make things easier? Wouldn't it be great if we could be more efficient in preparing for conversational effectiveness?

We all have models, processes, and frameworks that we have studied and tried throughout our time as leaders. We tend to use what works for us, and there is value in most models out there. Yet, there is a fundamental truth that still exists. Before going into a conversation, we must take time to pause and think about all those models sitting in the wings, and only once we know "which type" of conversation we are about to have can we then choose the model or process or framework that we will follow. I don't know about you, but that reality sounds exhausting.

Wouldn't it be great - wouldn't it be a little less exhausting - if before each conversation rather than having to decide which among the many to pull forward based on the conversation at hand, instead we could have in our pocket a single process model that could be easily adapted broadly?

It can get both confusing and time consuming when you need to pause and figure out which type of conversation you are about to have...and then ponder, compare, decide, recall, and finally select the one you might follow for that specific type of conversation. It is for this reason that the conversation process model we have developed is so unique and effective. Its greatest strength comes from the fact that it is adaptive, meaning the simple step-by-step process can be used effectively, and consistently, being adapted for different types of conversations. It allows you to be present in the conversation, actively listen to the other person, and have an anchor to refer to by simply asking yourself, "at what step in the process is our conversation currently?"

While the conversation process model we have developed provides a single progression for effective conversations, it does not require that you forego your pre-existing philosophical frameworks, whose tenets you may have adhered to over time. It is not just a theoretical model. It reflects the practical conversation techniques we have used throughout our careers as consultants, team leaders, executives, and colleagues to lead organizations, foster inclusion, and drive change.

Our book is a deep dive into this conversation process model, and the workshop we bring to companies teaches leaders how to have effective conversations using this process - whether coaching, mentoring, performance, consulting, advising, teaching, training, change, etc.

Praise:

"So much more helpful than relying on different approaches to different conversations!"

"My active listening increased when I started using the Adaptive Conversation Process."

"The Adaptive Conversation Process helped me add consistency and intention to dialogue."

"This is now my #1 tool."

« Synopsis » peut appartenir à une autre édition de cet ouvrage.

À propos de l’auteur

Nicholas is a seasoned learning, leadership, and organizational development professional, with measured success engaging collaboratively with employees and clients at all levels. Breaking into the L&D field in 1999, he collaborated to build a corporate university that found its place on Training Magazine's very first "Top 50 Learning Organizations" list. Partnering through authentic university and fraternity relationships, he led training and corporate communications in the construction industry before joining a boutique HR consulting firm where he executed diverse talent and organizational development initiatives, engaging with companies from 3 to 30,000 employees globally. Nicholas' corporate roles have included leadership from the front-line to the executive level, across industries such as global banking & finance, healthcare, manufacturing, and more. He has spearheaded top-level business initiatives, transformed the culture of leadership, built capacity and effectiveness, standardized internally and externally facing conversational effectiveness, built competency models, created emerging leader and succession programs, and led learning-focused high performance cultural transformations. He holds a Master of Education in adult learning and development, global credentials in coaching and change management, and certifications in several competency assessments including emotional intelligence and more. Over the years, he has served as a speaker at conferences and leadership summits and is a thought-leader in talent development, enterprise learning, organizational interventions and strategy, leadership development, and conversational effectiveness.

Suri Surinder is a seasoned executive with over 30 years of experience spanning leadership, diversity, equity, and inclusion (DEI) initiatives across various sectors. He is the co-founder and CEO of CTR Factor, a woman-owned, minority-owned advisory services firm specializing in leadership and DEI consulting. Under his leadership, CTR Factor has served hundreds of companies across dozens of different industries, including notable clients such as PwC, RSM, Crowe Horwath, Prudential, Pixar, Ingersoll Rand, PNC, & AICPA. Throughout his career, Surinder has held significant roles in the C-Suite leading multi-billion-dollar regions and spearheading global business transformations. His experience spans decades as an executive, consultant, board member, author, entrepreneur, and professor.In addition to his executive roles, Surinder is a prolific writer and speaker on topics related to leadership and workplace culture. His insights have garnered significant attention, with social-professional engagement amassing over 1.5 million global views across a following of more than 51,000 connections. Suri is also the author of The Hidden Science of CTR Factor Leadership: Book 1 - The Three Basic Questions, which delves into the scientific principles of effective leadership. He has a BS in Civil Engineering, MS in Structural Engineering, MBA in Marketing, and a DBA in Strategy.

« A propos de ce titre » peut appartenir à une autre édition de cet ouvrage.

PBShop.store US

Wood Dale, IL, Etats-Unis

Vendeur avec une évaluation de 5 étoiles

Vendeur AbeBooks depuis 7 avril 2005

Frais d'expédition à l'intérieur de ce pays : Etats-Unis

Article	7 à 14 jours ouvrés	7 à 14 jours ouvrés
Premier article	EUR 0,00	EUR 0,00

Les délais de livraison sont fixés par les vendeurs et varient en fonction du transporteur et du lieu. Les commandes transitant par les douanes peuvent être retardées et les acheteurs sont responsables de tous les droits ou frais associés. Les vendeurs peuvent vous contacter au sujet de frais supplémentaires afin de couvrir toute augmentation des coûts d'expédition de vos articles.

Modes de paiement

Description de la boutique

We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…

Spécialité

Hardbacks, Paperbacks

Profil professionnel du vendeur

Pbshop.co.uk Ltd

Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, Royaume-Uni GL7 4BX

Contacter le vendeurConsulter les articles de ce vendeurAfficher la vitrine du vendeur

Conditions de vente

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via emailing paperback-us@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Droit de rétractation

Si vous êtes un consommateur, vous pouvez exercer votre droit de rétractation sur le contrat conformément à ce qui suit. Le mot « consommateur » désigne toute personne physique agissant à des fins qui n'entrent pas dans le cadre de son activité commerciale, artisanale ou professionnelle.

Informations concernant le droit de rétractation

Droit statutaire de rétractation

Vous avez le droit d'exercer votre droit de rétractation sur ce contrat dans les 14 jours sans donner de raison.

Le délai de rétractation expirera au bout de 14 jours à compter du jour où vous-même, ou un tiers autre que le transporteur et désigné par vous, prendrez physiquement possession de la dernière marchandise, du dernier lot ou de la dernière pièce.

Pour exercer votre droit de rétractation, remplissez électroniquement et envoyez une déclaration claire sur notre site Web, sous « Vos achats » dans « Votre compte ». Nous vous communiquerons sans délai un accusé de réception de cette rétractation sur un support durable (par exemple, par e-mail).

Pour respecter le délai de rétractation, il vous suffit d'envoyer votre message concernant l'exercice de votre droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation

Si vous exercez votre droit de rétractation sur ce contrat, nous vous rembourserons tous les paiements que vous avez effectués, y compris les frais de livraison (à l'exception des frais supplémentaires résultant du choix d'un mode de livraison autre que le type de livraison standard le moins cher que nous proposons).

Nous pouvons déduire du remboursement la perte de valeur de toute marchandise livrée, si la perte est le résultat d'une manipulation inutile de votre part.

Nous effectuerons le remboursement dans les meilleurs délais, et au plus tard 14 jours après le jour où nous aurons été informés de votre décision d'exercer votre droit de rétractation sur ce contrat.

Nous effectuerons le remboursement en utilisant le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale, sauf si vous en avez expressément convenu autrement ; en tout état de cause, aucuns frais ne vous seront facturés à la suite d'un tel remboursement.

Nous pouvons suspendre le remboursement jusqu'à ce que nous ayons reçu les marchandises ou que vous ayez fourni la preuve que vous avez renvoyé les marchandises, en fonction de la première éventualité.

Vous devez renvoyer les marchandises ou les remettre à PBShop.store US, Springfield Gardens, New York, U.S.A., +44 1285 712917, sans retard injustifié et, en tout état de cause, au plus tard 14 jours à compter du jour où vous nous avez communiqué votre décision de rétractation du présent contrat. Le délai est respecté si vous renvoyez les marchandises avant l'expiration du délai de 14 jours. Vous devrez prendre en charge les frais directs du renvoi des marchandises. Vous n'êtes responsable que de toute diminution de valeur des marchandises résultant d'une manipulation autre que celle nécessaire pour établir la nature, les caractéristiques et le fonctionnement des marchandises.

Exceptions au droit de rétractation

Le droit de rétractation ne s'applique pas à ce qui suit :

Distribution de journaux, de revues ou de magazines, à l'exception des contrats d'abonnement ; et
Fourniture d'un contenu numérique qui n'est pas fourni sur un support matériel (par exemple, sur un CD ou un DVD) si vous avez accepté, lors de votre commande, que nous puissions commencer à le livrer et que vous ne puissiez pas exercer votre droit de rétractation une fois la livraison commencée.

Conditions d'expédition

Books are shipped from our US or UK warehouses. Delivery estimates allow for delivery from either location.

The Adaptive Conversation Process

A propos de cet article

Détails bibliographiques

Synopsis

A propos de ce titre