Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques (Paperback or Softback)

Grigsby, Mike

ISBN 10: 0749477156 / ISBN 13: 9780749477158

Edité par Kogan Page 10/28/2016, 2016

A propos de cet article

Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques 0.82.

N° de réf. du vendeur BBS-9780749477158

Détails bibliographiques

• Titre: Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques (Paperback or Softback)
• Éditeur: Kogan Page 10/28/2016
• Date de parution: 2016
• Langue: anglais
• ISBN à 10 chiffres: 0749477156
• ISBN à 13 chiffres: 9780749477158
• Reliure: Paperback or Softback
• État de l'article: New
• Type de livre: Book

A propos de ce titre

Synopsis

Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the nature and scale of data obtained in transactions, relative proximity to the consumer and the need to monitor customer behaviour across multiple channels. The book advocates a category management approach, taking into account the need to understand the consumer mindset through elasticity modelling and discount strategies, as well as targeted marketing and loyalty design.

A practical, no-nonsense approach to complex scenarios is taken throughout, breaking down tasks into easily digestible steps. The use of a fictional retail analyst 'Scott' helps to provide accessible examples of practice. Advanced Customer Analytics does not skirt around the complexities of this subject but offers conceptual support to steer retail marketers towards making the right choices for analysing their data. Online resources include a selection of datasets to support specific chapters.

À propos de l?auteur

Mike Grigsby has been involved in marketing science for more than 25 years. He was marketing research director at Millward Brown and has held leadership positions at Hewlett-Packard and the Gap. With a wealth of experience at the forefront of marketing science and analytics, he now heads up the strategic retail analysis practice at Targetbase. Mike is also known for academic work, having written articles for academic and trade journals and taught at graduate and undergraduate levels. He is a regular speaker at trade conventions and seminars.