Assertiveness

Gillen Terry

ISBN 10: 1843982021 / ISBN 13: 9781843982029

Edité par Chartered Institute of Personnel and Development

A propos de cet article

pp. 120.

N° de réf. du vendeur 95262515

Détails bibliographiques

• Titre: Assertiveness
• Éditeur: Chartered Institute of Personnel and Development
• Langue: anglais
• ISBN à 10 chiffres: 1843982021
• ISBN à 13 chiffres: 9781843982029
• État de l'article: New

A propos de ce titre

Synopsis

Some of the most common training challenges require quick and adaptable training solutions. This mini Toolkit provides just such a tool.

Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assertiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication.

This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.

This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.