Building Professional Services: The Sirens' Song

Lah, Thomas E.; Peterson, Mitch; O'Connor, Steve; Kern, Harris

ISBN 10: 0130353892 / ISBN 13: 9780130353894

Edité par Prentice Hall (edition 1), 2002

A propos de cet article

It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.

N° de réf. du vendeur 0130353892-11-1

Détails bibliographiques

• Titre: Building Professional Services: The Sirens' Song
• Éditeur: Prentice Hall (edition 1)
• Date de parution: 2002
• Langue: anglais
• ISBN à 10 chiffres: 0130353892
• ISBN à 13 chiffres: 9780130353894
• Reliure: Hardcover
• Édition: 1.
• État de l'article: Good

A propos de ce titre

Synopsis

Product companies worldwide are recognizing that their best growth opportunities lie in professional services -- but building professional services organizations at companies that have traditionally focused on products can be extremely challenging. Now, two leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both excellent services and excellent profitability. Using real-world examples, Building Professional Services offers a complete, practical framework for creating and managing organizations that provide support, education, managed services, consulting, outsourcing, and other professional services. Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services in traditional product companies; and managing a professional services business at every stage of its lifecycle. Part of the Harris Kern Enterprise Computing Institute Series, the world's foremost source of information on the people, process, and technology issues behind enterprise computing.

À propos de l?auteur

THOMAS E. LAH has more than 15 years of experience in IT and consulting. As Director of Solutions Engineering at Silicon Graphics, he led a team responsible for developing and launching a professional services consulting organization on a global basis and growing it from zero to $150 million in four years.

STEVE O'CONNOR has held both business and IT services leadership roles for over 20 years. He served as Vice President for Professional Services at SGI and before that, as SGI's Chief Information Officer.

MITCHEL PETERSON has held a variety of financial and operational roles for more than 18 years. Most recently, he was the Senior Manager of Strategic Planning andCommunications for SGI's Professional Services Organization and was responsible for developing and implementing strategic and tactical programs.