Building Smart Teams is an essential guide to creating a smart team fast. Based on research results from close to 2,000 individuals organized in more than 250 teams, Building Smart Teams identifies the three critical skill sets that teams need and shows how to transfer these skills to a group. The authors' research and experience shows that, by concentrating on these three critical skills sets, a group is almost certain to become a high performing team quickly. Within this model, there is ample room for teams to discover their own unique culture, performance strategies, and paths to success.

� propos de l?auteur

Carol A. Beatty is a leading expert in the human and organizational issues that result from implementing change and has been teaching and conducting research in this field for 18 years. She is currently Director of the Queen's University Industrial Relations Centre and Associate Professor at the Queen's School of Business. She is a sought-after speaker, consultant, and trainer for a large number of national and international clients. Dr. Beatty recently completed a major study of high-performance work teams in several Canadian organizations. Through her research, she has identified three critical sets of process skills for building high-performance teams: good team management practices, problem-solving skills, and conflict-handling skills. Dr. Beatty contributes to many journals, including Business Quarterly, Sloan Management Review, and Human Relations. She is author of Employee Ownership: The New Source of Competitive Advantage (2001).

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