Calling for Help: Language and Social Interaction in Telephone Helplines (Pragmatics & Beyond New Series) (Volume 143)

Baker, CD et al (eds)

ISBN 10: 9027253862 / ISBN 13: 9789027253866

Edité par John Benjamins Publishing Company, 2005

A propos de cet article

Volume 143. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Library sticker on front cover. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9789027253866.

N° de réf. du vendeur 9774614

Détails bibliographiques

• Titre: Calling for Help: Language and Social Interaction in Telephone Helplines (Pragmatics & Beyond New Series) (Volume 143)
• Éditeur: John Benjamins Publishing Company
• Date de parution: 2005
• Langue: anglais
• ISBN à 10 chiffres: 9027253862
• ISBN à 13 chiffres: 9789027253866
• Reliure: Couverture rigide
• État de l'article: Good
• Poids: 900 grammes
• Catalogues du vendeur:
  • Social Sciences

A propos de ce titre

Synopsis

Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the contributors offers a detailed investigation into the skills and competencies that callers and call-takers routinely draw upon when engaging one another within a range of helplines. Helplines in the US, the UK, Australia, Scandinavia, The Netherlands, and Ireland, dealing with the provision of healthcare, emotional support and counselling, technical assistance and consumer rights, tourism and finance, make up the studies in the volume. Collectively and individually, the research provides fascinating insight into an under-researched area of modern living and demonstrates the relevance and potential of helplines for the growing field of institutional interaction.
This book will be of interest to students of communication, applied linguistics, discourse and conversation, sociology, counselling, technology and work, social psychology and anthropology.