Day-to-day, face-to-face workplace communication between men and women is often dysfunctional because each gender employs different speech patterns. When careers and salaries are on the line, clear communication is crucial - from the postroom to the boardroom. CODE SWITCHING explains what to say, how to say it, how to be taken seriously and how to act while speaking with the opposite sex for maximum effectiveness in the workplace. Included are: How men and women manage conversation and the value of chitchat prior to a meeting. How men use language to impart information and women use l anguage to build or indicate relationship. How men use e-mail to emphasise control while women use it to share and build rapport. How women can use language to build their credibility. How humour is used as a power play, to build territory or to exclude others. How gender talk creates and shapes work relationships.

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