The Complete Works of William Shakespeare, Peter Alexander Text [ Sangorski & Sutcliffe ]

Returns
We always accept returns, when initiated within 30 days of the estimated delivery date, for all reasons under AbeBooks' Return Policy. Refund amounts are based on the return reason. If the return reason cannot be determined, the minimum required refund amount is equal to the item price.
Definitions of Return Reasons and Corresponding Reimbursement Amounts:
'Buyer Does Not Want Item' Orders Placed on AbeBooks.com:
•The seller is not required to accept a return for this reason and may choose to cancel the return request.
•The return is considered to be accepted unless cancelled by the seller within two business days.
•If a return is cancelled more than two business days after it was initiated, AbeBooks will re-initiate the return on behalf of the buyer.
•The buyer is refunded the item price only.
'Buyer Does Not Want Item' Orders Placed on AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, ZVAB.com, or IberLibro.com:
•We always accept accept all returns, including those for 'Buyer does not want item', for orders placed on these domains.
•The buyer is refunded the item price plus original shipping.
'Item Did Not Arrive':
•Buyers can initiate a refund for 'Item did not arrive' within 30 days after an order's estimated delivery date.
•We take responsibility for the item until it is received by the buyer. Only signature delivery confirmation will protect a seller against claims of non-delivery.
•The buyer is refunded the item price plus original shipping.
'Item Was Damaged':
•Item was damaged in transit.
•The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
'Item Not as Described':
•The buyer claims the item they received does not match the description on AbeBooks.
•We shall accept all Item Not as Described returns. However:

1. If we disagree, the buyer is refunded the item price, plus original shipping, but not return shipping.
2. If the seller agrees, the buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
   'Incorrect Item Delivered':
   •The item sent to the buyer was not the item the buyer ordered.
   •The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
   'Order Accepted in Error':
   •After processing an order, the seller finds the order cannot be fulfilled, i.e. the item’s condition is not as described on AbeBooks, or the item was previously sold.
   •The buyer is refunded the item price plus original shipping.
   'Buyer Cancelled Before Shipping':
   •The buyer requests cancellation of the order after it has been processed but prior to shipping.
   •The buyer is refunded the item price plus original shipping.
   'Partial Refund':
   •The buyer and seller have agreed to a partial refund amount. The buyer is refunded only the amount specified.
   •Sellers are not refunded commission or payment service fees on partial refunds.
   •Sellers cannot issue a partial refund that is greater than 75% of the total order value.
   All returns, regardless of payment method, are subject to the return policies as outlined above, and must be processed via the AbeBooks online system. We will under all circumstances process a refund. All refunds must be issued via the same payment method originally used to pay for the order.
   We will always provide a refund in cases where an item is unclaimed, returned due to an incomplete address, returned to sender, or similar reason. Any seller found to have received returns for which no refund has been issued, and/or no resolution attempt made, is subject to suspension or termination of selling privileges.
   Reporting a Missing Shipment:
   When a return has been initiated by the buyer, it is the responsibility of the seller to report a missing shipment online if they don’t receive the item back within 28 days of initiation for domestic orders, or 77 days for international orders.
   The timeline for reporting a Missing Shipment is as follows:
   •14 days after the return is initiated, the [Notify AbeBooks of Missing Shipment] button is available in the seller's Return screen.
   •At 21 days the seller will receive an e-mail reminder of the outstanding return.
   •For domestic orders, at 28 days the return will automatically complete if not already completed by the seller and if no missing shipment has been reported.
   •For international orders, at 77 days the return will automatically complete if not already completed by the seller and if no missing shipment has been reported.
   When a missing shipment is reported, AbeBooks Customer Support will contact the buyer to ask for tracking information. If tracking information is not provided, the return is cancelled. We recommend that sellers wait at least 21 days before notifying AbeBooks of a missing shipment in order to allow the book adequate time to arrive.
   Return Dispute Resolution:
   All return disputes are to be handled between the seller and buyer. Returns should be processed online once a resolution is reached. AbeBooks does not participate in dispute negotiations, but sellers must act in accordance with all AbeBooks policies, guidelines, and the Seller Agreement.
   Credit Card Chargebacks:
   Any chargeback received where payment has been accepted by ABE external payment service provider may be debited against a seller’s account by our external payment service provider. A chargeback is a reversal of funds on a Credit Card by the credit card issuing bank. Chargebacks occur when a cardholder contacts their bank to initiate a return of the funds paid for an order.
   AbeBooks will always attempt to contact a seller prior to applying a chargeback to their account. In some cases, this investigation provides the details required (such as shipping information) to cause the chargeback to be refuted with the buyer’s payment card company and avoids having the chargeback passed on to the seller.
   AbeBooks will not cause a seller's account to be debited when a chargeback is the result of actual fraud. AbeBooks fraud protection applies only to credit card transactions processed by our external payment service provider and is based on the information received in the AbeBooks Checkout process.

Si vous êtes un consommateur, vous pouvez exercer votre droit de rétractation sur le contrat conformément à ce qui suit. Le mot « consommateur » désigne toute personne physique agissant à des fins qui n'entrent pas dans le cadre de son activité commerciale, artisanale ou professionnelle.

Informations concernant le droit de rétractation

Droit statutaire de rétractation

Vous avez le droit d'exercer votre droit de rétractation sur ce contrat dans les 14 jours sans donner de raison.

Le délai de rétractation expirera au bout de 14 jours à compter du jour où vous-même, ou un tiers autre que le transporteur et désigné par vous, prendrez physiquement possession de la dernière marchandise, du dernier lot ou de la dernière pièce.

Pour exercer votre droit de rétractation, remplissez électroniquement et envoyez une déclaration claire sur notre site Web, sous « Vos achats » dans « Votre compte ». Nous vous communiquerons sans délai un accusé de réception de cette rétractation sur un support durable (par exemple, par e-mail).

Pour respecter le délai de rétractation, il vous suffit d'envoyer votre message concernant l'exercice de votre droit de rétractation avant l'expiration du délai de rétractation.

Effets de la rétractation

Si vous exercez votre droit de rétractation sur ce contrat, nous vous rembourserons tous les paiements que vous avez effectués, y compris les frais de livraison (à l'exception des frais supplémentaires résultant du choix d'un mode de livraison autre que le type de livraison standard le moins cher que nous proposons).

Nous pouvons déduire du remboursement la perte de valeur de toute marchandise livrée, si la perte est le résultat d'une manipulation inutile de votre part.

Nous effectuerons le remboursement dans les meilleurs délais, et au plus tard 14 jours après le jour où nous aurons été informés de votre décision d'exercer votre droit de rétractation sur ce contrat.

Nous effectuerons le remboursement en utilisant le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale, sauf si vous en avez expressément convenu autrement ; en tout état de cause, aucuns frais ne vous seront facturés à la suite d'un tel remboursement.

Nous pouvons suspendre le remboursement jusqu'à ce que nous ayons reçu les marchandises ou que vous ayez fourni la preuve que vous avez renvoyé les marchandises, en fonction de la première éventualité.

Vous devez renvoyer les marchandises ou les remettre à Zantiques, London, United Kingdom, +44 02089591181, sans retard injustifié et, en tout état de cause, au plus tard 14 jours à compter du jour où vous nous avez communiqué votre décision de rétractation du présent contrat. Le délai est respecté si vous renvoyez les marchandises avant l'expiration du délai de 14 jours. Vous devrez prendre en charge les frais directs du renvoi des marchandises. Vous n'êtes responsable que de toute diminution de valeur des marchandises résultant d'une manipulation autre que celle nécessaire pour établir la nature, les caractéristiques et le fonctionnement des marchandises.

Exceptions au droit de rétractation

Le droit de rétractation ne s'applique pas à ce qui suit :

1. Distribution de journaux, de revues ou de magazines, à l'exception des contrats d'abonnement ; et
2. Fourniture d'un contenu numérique qui n'est pas fourni sur un support matériel (par exemple, sur un CD ou un DVD) si vous avez accepté, lors de votre commande, que nous puissions commencer à le livrer et que vous ne puissiez pas exercer votre droit de rétractation une fois la livraison commencée.

Postage charged at cost for UK and International deliveries. All items are sent insured.

We reserve the right to request extra shipping charges for heavy or expensive items.