Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians)

Catherine Sheldrick Ross

ISBN 10: 155570655X / ISBN 13: 9781555706555

Edité par Neal-Schuman Publishers, 2009

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00097416283

Synopsis :

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

Détails bibliographiques

Titre : Conducting the Reference Interview: A ...
Éditeur : Neal-Schuman Publishers
Date d'édition : 2009
Reliure : Couverture souple
Etat : Good
Edition : 2ème Édition