Creating Citizen-Consumers : Changing Publics and Changing Public Services

Clarke, John H., Smith, Nick, Westmarland, Louise, Newman, Janet E., Vidler, Elizabeth

ISBN 10: 1412921341 / ISBN 13: 9781412921343

Edité par SAGE Publications, Limited, 2007

A propos de cet article

Ships from the UK. Used book that is in clean, average condition without any missing pages.

N° de réf. du vendeur 45156183-75

Détails bibliographiques

• Titre: Creating Citizen-Consumers : Changing Publics and Changing Public Services
• Éditeur: SAGE Publications, Limited
• Date de parution: 2007
• Langue: anglais
• ISBN à 10 chiffres: 1412921341
• ISBN à 13 chiffres: 9781412921343
• Reliure: Couverture souple
• Édition: New Ed.
• État de l'article: Good

A propos de ce titre

Synopsis

Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users.

Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.

À propos de l?auteur

Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95).