Critical Issues in Cross Cultural Management

This stimulating book surveys the research on the challenges and opportunities encountered when working within culturally and geographically diverse organizational settings. Expert contributors pose and address complex questions regarding cultural competence and leadership in today's rich landscape of global organizations, multiple-leader teams, extensive coordination among locations, and ever-evolving virtual communication technologies. The ideas described here focus not only on building cultural skills to develop and sustain teams, but also on applying knowledge, building insight, evaluating performance, and training team members to be leaders. Among the book's innovations: the Globally Intelligent Leadership framework, strategies for building multicultural collaborative leadership, military and peacemaking perspectives, and new approaches for assessing cross-cultural competencies.

Included in the coverage:

- Globally Intelligent Leadership: toward an integration of competencies.

- Considerations and best practices for developing cultural competency models in applied work domains.

- Cultural dilemmas and sociocultural encounters: an approach for understanding, assessing, and analyzing culture.

- Conflict competence in a multicultural world.

- Twenty countries in twenty years: modeling, assessing, and training generalizable cross-cultural skills.

- Expecting the unexpected: cognitive and affective adaptation across cultures.

Critical Issues in Cross Cultural Management will interest students, scholars, and practitioners in industrial organizational psychology, organizational behavior, work psychology, and applied psychology programs looking for a summary of up-to-date research and viewpoints on this increasingly salient topic.

Jessica L. Wildman, Ph.D.
Jessica L. Wildman, PhD, is an Assistant Professor in the Industrial Organizational Psychology program and the Research Director of the Institute for Cross Cultural Management at the Florida Institute of Technology. She earned her PhD in industrial/organizational psychology from the University of Central Florida in 2011 under the direction of Dr. Eduardo Salas. Since 2007, she has co-authored eleven book chapters and ten refereed journal articles and has personally presented over twenty times at professional conferences on topics including cultural competence, trust development and repair, global virtual teams, team cognition, and team effectiveness. Dr. Wildman has experience designing and managing international research as a part of a federally funded multidisciplinary university research initiative (MURI) and developing training for the calibration of trust in military swift starting action teams for a small business innovative research (SBIR) project. She was awarded the Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC) doctoral scholarship in 2010 and the Interdisciplinary Network for Group Research (INGRoup) best conference poster award in 2009 for her work on measuring trust and distrust as separate attitudes. Dr. Wildman and Dr. Griffith are currently co-editing a book entitled "Leading Global Teams: Translating the Multidisciplinary Science to Practice." Her current research interests include interpersonal trust dynamics across cultures, multicultural work performance, and global virtual team processes and performance.

Richard Griffith, Ph.D.
Dr. Griffith is a Professor in the Industrial Organizational Psychology program and the Executive Director of The Institute for Cross Cultural Management at the Florida Institute of Technology. He received his doctoral degree in I/O Psychology from The University of Akron in 1997. He is the author of over 75 publications and presentations in the area of personnel selection and is the editor and author of several books, chapters, and journals on the topic. He has conducted funded research for the Department of Defense examining the measurement and training of cross-cultural competence and the development of region specific cultural databases. Dr. Griffith provides coaching in global leadership and executive presentations, specializing in presentations conducted abroad. He is the Associate Editor of the European Journal of Psychological Assessment and the co-editor of "Internationalizing the Organizational Psychology Curriculum" and the upcoming book "Leading Global Teams: Translating the Multidisciplinary Science to Practice". His work has been featured in Time magazine and The Wall Street Journal.

Brigitte Armon, M.S.
Brigitte Armon is a Ph.D. candidate in the International I/O Psychology program at the Florida Institute of Technology where she also works as the Assistance Coordinator of International Student Services. She is the Product Development Manager with the Institute for Cross-Cultural Management (ICCM), where she conducted funded research on the development of regional cultural databases. Brigitte is the author of several articles and chapters discussing the internationalization of the management science and the co-editor of "Internationalizing the Organizational Psychology Curriculum". Ms. Armon graduated summa cum laude from the University of Pittsburgh with B.S. in Psychology in 2007.