Customer Experience Analytics: The Key to Real-time, Adaptive Customer Relationships
Sathi, Arvind
ISBN 10: 1583473440 ISBN 13: 9781583473443
Edité par Mc Pr Llc, 2011
Neuf(s)
Paperback
Vendeur
Revaluation Books, Exeter, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Vendeur AbeBooks depuis 6 janvier 2003
Cet article spécifique n'est plus disponible.
A propos de cet article
Description :
1st edition. 160 pages. 9.25x6.25x0.25 inches. In Stock. N° de réf. du vendeur 1583473440
Synopsis :
Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.
À propos de l?auteur:
Dr. Arvind Sathi is the global communication sector lead architect for the information agenda team at IBM. He received a PhD in Business Administration from Carnegie Mellon University. He lives in Englewood, Colorado.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Détails bibliographiques
Titre : Customer Experience Analytics: The Key to ...
Éditeur : Mc Pr Llc
Date d'édition : 2011
Reliure : Paperback
Etat : Brand New