Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

Payne, Sheila

ISBN 10: 185703354X / ISBN 13: 9781857033540

Edité par How To Books Ltd, 1997

A propos de cet article

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. A few small marks or stains to the page edges/pages. N° de réf. du vendeur wbb0018995928

Détails bibliographiques

Titre : Delivering Customer Service: A Practical ...

Éditeur : How To Books Ltd

Date d'édition : 1997

Reliure : Couverture souple

Etat : Good

A propos de ce titre

Synopsis :

2nd revised edition explains how to maintain reliable customer service, deliver positive working relationships, solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies throughout. Also covers criteria for NVQ levels 2 and 3.