Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Performance Research Associates

ISBN 10: 0814473652 / ISBN 13: 9780814473658

Edité par Amacom Books, 2006

Very Good condition. 4th edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. N° de réf. du vendeur L13B-04083

Synopsis :

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

À propos de l?auteur: Performance Research Associates, Inc. was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits.

Détails bibliographiques

Titre : Delivering Knock Your Socks Off Service (...
Éditeur : Amacom Books
Date d'édition : 2006
Reliure : Couverture souple
Etat : Very Good
Edition : 4ème Édition