Difficult Conversations: How to Discuss What Matters Most

Bruce Pattern, Douglas Stone, Sheila Heen et Roger Fisher

ISBN 10: 014028852X / ISBN 13: 9780140288520

Edité par Penguin Books Ltd, 2000

Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Ammareal gives back up to 15% of this item's net price to charity organizations. N° de réf. du vendeur G-130-448

Synopsis :

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Présentation de l'éditeur: What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Détails bibliographiques

Titre : Difficult Conversations: How to Discuss What...
Éditeur : Penguin Books Ltd
Date d'édition : 2000
Reliure : Softcover
Etat : Bon