The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. Endorsed by the Change Management Institute and the official guide to the CMI Body of Knowledge, The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

� propos des auteurs

Richard Smith specializes in organizational leadership and change, and in the effectiveness of senior teams. He held senior roles in Dixon Group, United Biscuits and Lloyds Bank before establishing his consulting practice, Richard Smith Associates. Over the past 22 years he has worked with clients as diverse as Unilever, Fidelity Investments, Harvard Business School, GKN and Nestle, working on leadership and change initiatives in over forty countries across six continents. He is a Chartered Fellow of CIPD, Chief Examiner for APMG's Change Management certifications and lead author of the Change Management Institute's Change Management Body of Knowledge, as well as co-author and lead editor The Effective Change Manager's Handbook, published by Kogan Page.

An independent consultant and trainer for over 25 years, David King specializes in designing and delivering change programmes, projects and related learning solutions to organizations in public, private and third sectors. David is an Examiner in Change Management for global qualifications body APM Group International and a co-author of the Change Management Institute's Change Management Body of Knowledge (CMBoK), published in September 2013. David is also author of "Think, Learn, Improve! - Turn your business vision into reality", which sets out a practitioner's framework of tools and techniques for designing and developing a comprehensive change programme.

Ranjit Sidhu is a skillful trainer, facilitator, project and change management consultant with over 20 years' experience gained on a variety of projects spanning Europe, North America and Africa.

Ranjit Sidhu's credentials include being an accredited trainer for APMG-International's Change Management, AgilePM, and Facilitation qualifications, and the AXELOS PRINCE2(R) certification. Ranjit is also a certified SCRUM trainer, a coach and certified trainer of NLP, and an Assessor for the APM Practitioner.
She is a contributing author for the Gower Handbook of People in Project Management, The Effective Change Manager (CMBoK) from the Change Management Institute, and The Effective Change Manager's Handbook, published by Kogan Page. Her book Titanic Lessons in Project Leadership uses that tragic case study to highlight guidelines for effective communication and team building, and is the accompanying text for ChangeQuest's Project Leadership course.

Ranjit Sidhu is not only an expert practitioner and trainer, but is able to pass on the benefits of this experience and knows how to motivate others. Success for her is measured by the number of 'aha' moments experienced by those she addresses, both in person and in print.

Dan Skelsey's career as a programme manager, change manager and educator has spanned five continents. He has used facilitation as a tool in every role, and realised that this was a learnable and vital skill for all forms of management. In 2007, he established Project Laneways with a mission to provide quality learning experiences in Change Management, Project Management and related topics.

Dan Skelsey was the first to offer the APMG Facilitation Practitioner certification training in Australasia. Dan is an examiner for the APMG change management qualifications, and was one of four authors for the first global Change Management Body of Knowledge. He has a masters from Cambridge and is a graduate of the Australian Institute of Company Directors.

APMG is a leading global Examination Institute and the Official Accreditor of the UK Government's Cabinet Office and by the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organisations and manage certification schemes for knowledge-based workers. It is itself externally accredited to the highest international standards by the United Kingdom Accreditation Service (UKAS).

APMG began offering examinations in change management in 2006, and has sponsored The Effective Change Manager's Handbook (also published by Kogan Page) as part of its commitment to develop and maintain its examinations against the most rigorous and respected global standards.

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**Please note our transit times are from the date of dispatch.** We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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