Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader

Gaunt, Derek

ISBN 10: 164137182X / ISBN 13: 9781641371827

Edité par New Degree Press, 2019

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00086033875

Synopsis :

A Gallup study found that 50% of resigning employees did so "to get away from their manager...." The ones who don't quit become disengaged; creating a negative work environment costing U.S. companies billions in lost productivity each year.Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage Negotiator-Leadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simple-to-execute skills that, if applied immediately, will have you operating at a level higher than most.Ego, Authority, Failure was written for leaders who want actionable techniques to build trust-based influence in order to motivate and inspire. It is also shares cautionary tales for those in denial about the damage their ego and authority has on their organization.

Détails bibliographiques

Titre : Ego, Authority, Failure: Using Emotional ...
Éditeur : New Degree Press
Date d'édition : 2019
Reliure : Couverture souple
Etat : Good