Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies – making it difficult to see the wood for the trees. In addition many IT service providers believe they can’t be taken seriously if they don’t also have a proprietary framework to offer – which makes it even more difficult to find your way through the framework forest. This title covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature. This title is a reliable and consistent reference guide, whether it is used as a first introduction to frameworks you haven’t seen before, or as a quick reference guide to the core information on the frameworks you already know. In all cases the guide should provide a valuable information source for modern IT managers. Frameworks are included: TQM, ISO19000, TickIT, ISO27001, ISO/IEC 20000, IT Service CMM, Six Sigma, eSCM-SP, IT Balanced Scorecard, AS8015-2005, CoBIT, M_o_R, Generic Framework for Information Management, BiSL, ISPL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBOK, ICB

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An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.

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