In 'A Guide to Computer User Support for Help Desk and Support Specialists', Fred Beisse provides a comprehensive and practical guide for individuals working in the field of computer user support. This book covers essential topics such as troubleshooting techniques, customer service skills, and technical support strategies. With real-world examples and hands-on exercises, Beisse equips readers with the knowledge and skills needed to excel in help desk and support roles. Whether you are a seasoned professional or just starting in the field, this book is a valuable resource for enhancing your support capabilities.

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D�tails bibliographiques

Titre: A Guide to Computer User Support for Help Desk and Support Specialists
�diteur: Cengage Learning
Date de parution: 2012
Langue: anglais
Reliure: Paperback
�dition: N/A.
�tat de l'article: Good

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