All Hands on Tech: The Citizen Revolution in Business Technology

Supercharge your organization's capacity for innovation

The greatest untapped asset in an enterprise today is the ingenuity of its people. Dive into a future of work where technology empowers everyone to be a creator and builder with All Hands on Tech: The Citizen Revolution in Business Technology. This pivotal book offers a comprehensive look into the role of citizen developers--business domain experts who are driving IT-enabled innovation using technology previously reserved for professional technologists. Through case studies of citizens and citizen-enabled enterprises, the authors demonstrate how emerging technology bestows unprecedented power on these individuals and unprecedented value on the organizations that channel their efforts. They outline a transformative approach to citizen development that not only enhances companies' innovative capacity via the empowerment of domain experts, but also minimizes risk and liberates IT departments to pursue more strategic initiatives.

All Hands on Tech describes a revolution in work--powered by technology becoming more human and humans becoming more comfortable with technology. This convergence provides a clear pathway for enterprises to leverage the on-the-ground experience and insight of all employees. The authors provide diverse examples of companies that have aligned the work of their citizen developers with wider organizational goals across citizen data science, automation, and development projects. These examples demonstrate why and how to commit to the citizen revolution in your organization.

In the book, you'll:

• Discover the untapped potential of citizen developers to revolutionize business operations with technology democratization
• Find a practical framework for integrating citizen development into a broader corporate digital and data strategy, while controlling risk
• Explore a forward-thinking approach to redefining the roles of all hands in an enterprise, empowering them to turn ideas into applications, automations, and analytical/AI models

For business leaders, executives, managers, and IT professionals looking to harness the full potential of their front-line employees and redefine the landscape of IT work, All Hands on Tech is a must-have resource. For business domain specialists and those eager to turn ideas into action, the citizen revolution democratizes information technology and empowers you to lead your organization towards a more innovative and efficient future. For subject matter experts, domain specialists, and those eager to put their ideas to work while also future-proofing their careers with invaluable skills, the citizen revolution ushers in an entirely new way of working.

THOMAS H. DAVENPORT is Distinguished Professor at Babson College, the Bodily Centennial Professor of Analytics at the UVA Darden School of Business, a Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte. He's authored or co-authored 24 books, including Process Innovation, Working Knowledge, Competing on Analytics, and All In on AI.

IAN BARKIN is a co-founder of 2B Ventures, an investment and advisory firm, and a serial entrepreneur in RPA and AI. He has an extensive background in BPO and digital operations. He co-authored the book Intelligent Automation and has multiple LinkedIn Learning courses on technology and business.

CHASE DAVENPORT is focused on the intersection of artificial intelligence and climate change. After many years as an AI researcher at Accenture, Chase founded the Ocean Beach Institute to bring intelligent technology to coastal climate issues.