Hardbacknovels

Our company details are:

Trek Logistics Limited
Registered office: Prestige House, Valleybridge Road, Clacton on Sea, United Kingdom
Registered in England. Company registration number: 11980897
VAT no: GB322259914

help@hardbacknovels.com

+44 125 544 4540

Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Help@hardbacknovels.com If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@hardbacknovels.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery to Europe (excluding the Republic of Ireland)

Delivery fees as follows as per listing

Please note that your authorities may charge import taxes on your order which are your responsibility to settle.

We mail all orders within 48 hours of receipt (except weekends) using Whistl's tracked international services. You can expect your books within 14 business days, although deliveries are often quicker.

Please note that Europe is the term we're using for all countries using the Euro.