Hot Buttons: How to Resolve Conflict and Cool Everyone Down

Sybil Evans

8 évaluations par Goodreads

Langue : anglais

Edité par HarperCollins Publishers Inc, 2000

0060196998 / 9780060196998

Vendeur : World of Books Inc, Montgomery, IL, Etats-UnisWorld of Books Inc

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When Was The Last Time Your Hot Button Was Pushed?Was it when someone at work ignored you or challenged your competence?Was it when your lover or spouse deeply hurt you with a mean comment?Was it when your best friend said or did something cruel -- and you had no idea why she felt such rage?Was it on the highway, when the guy in the next car gave you the finger?Was it when someone told you what to do -- for the millionth time?And when was the last time you unwittingly pushed someone else's button? Did she explode? Did you lose a promotion, an opportunity, the trust of your child?We live in sensitive times. Everyone's temper is quivering right at the surface, and it takes almost nothing to set off fury. When our buttons are pressed, many react by fighting back, but some of us just feel helpless and retreat from the conflict because we're sure we can't win the battle. We sense we're being manipulated or bullied, but we just can't deal with the anger in the air.Well, now we can. Sybil Evans, a celebrated conflict resolution expert, widely known as the Conflict Coach, has written Hot Buttons, an essential handbook with can't-fail techniques on how to get what we want without alienating people -- without pressing their buttons. Whether you're dealing with the office sadist, an unruly child, or the love of your life -- conflict can be a killer. But here's the irony: Conflict can also work for you, can be an energizing, inspiring, even sexy force if you know how to harness it. Hot Buttons shows you how.Evans offers very specific tools to soothe angry lovers, smooth the rough edges of workplace tension, choose harmony instead of anger between family and friends, and also defuse road rage, cell phone rage, supermarket-line rage, gym rage, restaurant rage, and other banes of this volatile twenty-first century.Her easy-to-follow Five-Step Formula is guaranteed to turn off hot buttons -- yours or someone else's. Loaded with self-test quizzes, written with humor and empathy, this wise and reassuring book can be the spur that finally changes your life.When you know how to cool everyone down, when you can communicate so no one's buttons are pushed and everyone's needs are met, when you finally feel understood and respected, you have true power.Seize the power. Turn off the hot buttons.

N° de réf. du vendeur CIN0060196998G

Titre
Hot Buttons: How to Resolve Conflict and Cool Everyone Down
Auteur
Sybil Evans
Éditeur
HarperCollins Publishers Inc
Année de publication
2000
État de l'article
Good
Reliure
Hardback
Langue
anglais
ISBN à 10 chiffres
0060196998
ISBN à 13 chiffres
9780060196998

World of Books Inc

Montgomery, IL, Etats-Unis

Vendeur avec une évaluation de 2 étoiles

Vendeur AbeBooks depuis 23 mars 2026

Frais d'expédition à l'intérieur de ce pays : Etats-Unis

Article4 à 12 jours ouvrés3 à 6 jours ouvrés
Premier articleEUR 0,00EUR 9,43
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission

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