Improving the Quality of Library Services for Students with Disabilities
Langue : anglais
Edité par Libraries Unlimited, 2005
- Livre broché
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Improving the Quality of Library Services for Students with Disabilities | Peter Hernon (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2005 | Libraries Unlimited | EAN 9781591583004 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
N° de réf. du vendeur 102232335
- Titre
- Improving the Quality of Library Services for Students with Disabilities
- Auteur
- Peter Hernon (u. a.)
- Éditeur
- Libraries Unlimited
- Année de publication
- 2005
- État de l'article
- Neu
- Reliure
- Taschenbuch
- Langue
- anglais
- ISBN à 10 chiffres
- 1591583004
- ISBN à 13 chiffres
- 9781591583004
- Poids de l'article
- 383 grammes
- Dimensions
- 234 x 156 x 14 mm
- Catalogues du vendeur
- Bücher
Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literature—in marketing, library and information science, and other disciplines—that applies quality assessment instruments to programs for special student populations. Not until now has anyone compared the expectations of such students with their perceptions of how well a given service meets their needs. Peter Hernon, Philip Calvert, and their colleagues—Kathleen Rogers, Todd K. Herriott, and Ava Gibson—discuss the circumstances affecting services for the disabled, and provide two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs and situations. International in scope, it incorporates the perspective of university attorneys and compliance officers, as well as descriptions of successful initiatives by senior library administrators in the U.S. (Larry Hardesty, Rush G. Miller, Sarah Hamrick, and Jennifer Lann) and New Zealand (Helen Renwick, Philip Jane, and John Redmayne.) Improving the Quality of Library Services for Students with Disabilities will assist libraries and other service components of academic institutions to adopt a proactive position, as well as challenge staff assumptions of service expectations and information needs.
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À propos de l’auteur
Peter Hernon is professor at Simmons College, Graduate School of Library and Information Science. He received his PhD from Indiana University. Hernon is co-editor of Library & Information Science Research, founding editor of Government Information Quarterly, and past editor of The Journal of Academic Librarianship. He is also author of numerous publications, including Outcomes Assessment in Higher Education (2004), The Next Library Leadership (2003), and Assessing Service Quality (1998).
Philip Calvert is senior lecturer at Victoria University of Wellington, New Zealand. Prior to that he worked in a variety of academic and public libraries in the United Kingdom, Fiji, and Papua New Guinea. His research interests relate to performance measurement and library effectiveness, assessing service quality, journal quality, misconduct and misinformation, social inclusion and public libraries, and library funding.
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