Itil Practitioner Guidance

Axelos

ISBN 10: 0113314876 / ISBN 13: 9780113314874

Edité par Tso, the Stationery Office, 2016

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0113314876I3N00

Présentation de l'éditeur: ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: Focus on value. Design for experience. Start where you are. Work holistically. Progress iteratively. Observe directly. Be transparent. Collaborate. Keep it simple. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives. Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS Kaimar Karu, ITIL® Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.

Détails bibliographiques

Titre : Itil Practitioner Guidance
Éditeur : Tso, the Stationery Office
Date d'édition : 2016
Reliure : Paperback
Etat : Good
Etat de la jaquette : No Jacket