Manage IT!

Theo Thiadens

ISBN 10: 1402036396 / ISBN 13: 9781402036392

Edité par Springer Netherlands Sep 2005, 2005

A propos de cet article

This item is printed on demand - it takes 3-4 days longer - Neuware -This book came into being inthe form oflecture notes for thesubject Infor- tion technology management (IT management) at the Twente University inthe Netherlands. Since 1995 this subject is part of the Master s degree of the course Business Management and Information Technology. Over a decade of teaching, this bookdevelopedinto what it istoday. The book gives an idea of how organizations should organize their - formationandcommunicationtechnologyfacilitiesinordertobeabletosay IT does not matter. Management and the organization of IT are only conveniences within day-to-day operations and enablers, for organizations that want to supply other products and services. The book has the following starting points: (a) The IT support of products and services of organizations makes fu- tional and performance demandsontheIT facilities. In order to beable tomeettheserequirementsoptimally,anITarchitectureisrequired.The IT services and products are supplied within this architecture. (b) Controlling IT is part of normal operational management. This means that: at setting up the IT facilities the principles of logistics and operations management apply; the information, neededfor controlling a process, makes demandson the set-up of the information service process. The question is: whether someone is authorized to supplythe data; whether the data correspondswith thephysically present objects and whether the given data is correct and complete. (c) A distinction is made between both the IT demand and the IT supply organization. Both organizations have to be set up. Methods indicate, xi xii Preface which processes have to be in place in these organizations and each of these processes has nancial, personnel, legal and security aspects. 644 pp. Englisch.

N° de réf. du vendeur 9781402036392

Détails bibliographiques

• Titre: Manage IT!
• Éditeur: Springer Netherlands Sep 2005
• Date de parution: 2005
• Langue: anglais
• ISBN à 10 chiffres: 1402036396
• ISBN à 13 chiffres: 9781402036392
• Reliure: Buch
• État de l'article: Neu
• Dimensions: 241 L x 160 H x 39 P (en millimètres) 241 millimètres de largeur par 160 millimètres de hauteur par 39 millimètres de profondeur
• Poids: 1121 grammes

A propos de ce titre

Synopsis

This reference divides its coverage into five closely examined sections: 1) IT management tasks, and the importance of transparent IT architecture to meeting functional and performance demands; 2) Traditional IT management, discussed in light of current methods and standards; 3) Controlling IT, both from internal and customer care perspectives; 4) financial, personnel, legal and security aspects in IT, including service agreements and standardization. The final section discusses the future of IT. The material is richly illustrated with case studies, and supported by the website www.ict-management.com where every chapter can be found in the form of a presentation.