Managing for Quality and Performance Excellence

Evans, James R.; Lindsay, William M.

ISBN 10: 0324783205 / ISBN 13: 9780324783209

Edité par South-Western Cengage Learning, 2010

A propos de cet article

There is some highlighting through out the book. Cover/ Case does NOT match photos; some content may vary from version shown Cover/Case has some rubbing and edgewear. Access codes, CDs, slipcovers and other accessories may not be included.

N° de réf. du vendeur 2Y6RVP002DPA_ns

Détails bibliographiques

• Titre: Managing for Quality and Performance Excellence
• Éditeur: South-Western Cengage Learning
• Date de parution: 2010
• Langue: anglais
• ISBN à 10 chiffres: 0324783205
• ISBN à 13 chiffres: 9780324783209
• Reliure: Couverture rigide
• État de l'article: Good

A propos de ce titre

Synopsis

Book by Evans James R Lindsay William M

Présentation de l'éditeur

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.