A brief, full-colour book, this work is intended to be non-threatening for an operations management course.
These texts provide students with a state-of-the-art overview of operations management. The goal of these texts is to show the fundamental principles of operations and how they relate to effectively producing goods and services. New chapters on Operations Technology, the Internet, and ERP) and E-Commerce and Operations! A free CD-ROM is packaged with every book and comprehensive web site support is provided.