Performance Measurement: Getting Results

Harry P Hatry

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Langue : anglais

Edité par Urban Institute Press,U.S., 2007

0877667349 / 9780877667346

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A propos de cet article

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.…

N° de réf. du vendeur CIN0877667349A

Titre
Performance Measurement: Getting Results
Auteur
Harry P Hatry
Éditeur
Urban Institute Press,U.S.
Année de publication
2007
État de l'article
Fair
Reliure
Paperback
Langue
anglais
ISBN à 10 chiffres
0877667349
ISBN à 13 chiffres
9780877667346
Édition
2ème Édition

World of Books (was SecondSale)

Montgomery, IL, Etats-Unis

Vendeur avec une évaluation de 5 étoiles

Vendeur AbeBooks depuis 20 décembre 2007

Frais d'expédition à l'intérieur de ce pays : Etats-Unis

Article4 à 12 jours ouvrés3 à 6 jours ouvrés
Premier articleEUR 0,00EUR 9,74
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