Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Szlam, Aleksander; Thatcher, Ken

ISBN 10: 1138412554 / ISBN 13: 9781138412552

Edité par CRC Press, 2017

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N° de réf. du vendeur 384031411

Détails bibliographiques

• Titre: Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
• Éditeur: CRC Press
• Date de parution: 2017
• Langue: anglais
• ISBN à 10 chiffres: 1138412554
• ISBN à 13 chiffres: 9781138412552
• Reliure: Couverture rigide
• État de l'article: New

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Synopsis

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: - Increase agent productivity by 150% to 400%. - Experience a ROI within 6 to 12 months. - Talk to at least two people in the same time it takes to manually dial and reach one person.- Boost agent morale by removing the reme- dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

À propos de l?auteur

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.