Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition

Kotschevar, Lendal H.

ISBN 10: 0471475785 / ISBN 13: 9780471475781

Edité par John Wiley and Sons, 2006

Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). N° de réf. du vendeur 000699787U

Synopsis :

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

À propos de l?auteur:

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Détails bibliographiques

Titre : Presenting Service: The Ultimate Guide for ...
Éditeur : John Wiley and Sons
Date d'édition : 2006
Reliure : paperback
Etat : Good
Edition : 2nd.