Presenting Service: The Ultimate Guide for the Foodservice Professional

Kotschevar, Lendal H.; Luciani, Valentino

ISBN 10: 0471475785 / ISBN 13: 9780471475781

Edité par Wiley, 2006

Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.45. N° de réf. du vendeur G0471475785I3N10

Synopsis :

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

À propos de l?auteur:

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Détails bibliographiques

Titre : Presenting Service: The Ultimate Guide for ...
Éditeur : Wiley
Date d'édition : 2006
Reliure : Paperback
Etat : Good
Etat de la jaquette : No Jacket
Edition : 2ème Édition