Promoting Social Dialogue in European Organizations : Human Resources Management and Constructive Conflict Management

Chapter 1: Employee Representatives in European Organizations; Martin Euwema, Ana García, Lourdes Munduate, Patricia Elgoibar and Erica Pender.- Chapter 2: Belgium: Management Perceptions of Social Dialogue at the Company Level in Belgium; Valeria Pulignano and Nadja Doerflinger.- Chapter 3: Denmark: Employee Representatives in Denmark. How Employers See them and What they Expect; Soren Viemose and Hans Jørgen Limborg.- Chapter 4: Estonia: Employee Representatives in Estonia. How are They Perceived and What are the Expectations by Employers in Estonia? Mare Teichmann and Merle Lõhmus.- Chapter 5: France: Employee Representatives in France: Employers' Perceptions and Expectations Towards Improved Industrial Relations; Aurélien Colson, Patricia Elgoibar and Francesco Marchi.- Chapter 6: Germany: Management's Perceptions of Social Dialogue at the Company Level in Germany; Michael Whittall.- Chapter 7: Italy: Management's Perceptions of Social Dialogue at the Company Level in Italy; Giovanni Passarelli.- Chapter 8: The Netherlands: Industrial Relations and Works Councils in The Netherlands. Results from Interviews and a Survey Among HR Managers; Aukje Nauta.- Chapter 9: Poland: Employee Representatives in Poland. How are they Perceived and What are the Expectations by Employers in Poland? Barbara Kożusznik and Jaroslaw Polak.- Chapter 10: Portugal: Employee Representatives in Portugal. How Are they Perceived and What Are the Expectations of Employees in Portugal? Ana Passos.- Chapter 11: Spain: Employee Representatives in Spain. Which Are the Perceptions and Expectations by Employers? Lourdes Munduate, Ana García, Erica Pender, Patricia Elgoibar and Francisco Medina.- Chapter 12: United Kingdom: Employee Representatives and Participation in the United Kingdom; Miguel Martínez-Lucio and Arjan Keizer.- Chapter 13: The Tower of Power: Building Innovative Organizations through Social Dialogue; Ana García, Erica Pender, Patricia Elgoibar, Lourdes Munduate and Martin Euwema.

Martin C. Euwema is Full Professor in Organizational Psychology at KU Leuven. He is specialized in conflict management, organizational changes and (international) leadership. He is chair of the research group Occupational and Organizational Psychology and professional learning and president of the International Association for Conflict Management. He is (co)author of more than 100 publications and is an experienced consultant, mediator and trainer.

Lourdes Munduate is full professor of Organizational Social Psychology at the University of Seville (Spain). She is the chair of the research group INDHRO and co-director of the Doctoral Program in Psychology of Human Resources. Her research focuses on conflict management, negotiation and mediation strategies, power dynamics, and employment relations. She is (co)author of more than 50 articles in international scientific journals and she also publishes regularly for practitioners. She has been the recipient of the Lifetime Achievement Award (2013) by University of Seville.

Patricia Elgoibar is Assistant Professor in negotiation at IESEG School of Management (France) and works in the coordination team of the project: New European industrial relations (NEIRE). Her scholarly interests are conflict management, labor relations, negotiation, gender equality and intercultural studies.

Together with Lourdes Munduate and Martin Euwema she is co-editor of the handbook "Ten steps for empowering worker representatives in the new European industrial relations". Madrid: McGraw Hill, 2012. She is currently Western Europe regional representative for the International Association for Conflict Management (IACM).

Erica R. Pender is a PhD candidate through a joint degree at KU Leuven and the University of Seville, in the department of Work and Organizational Psychology. Her focus is on the role of trust in social dialogue. She is also a member ofthe coordination team of the European research project "New European Industrial Relations (NEIRE): Expectations of Employers on Employee representatives' roles, attitudes and competencies to act as partners in social innovation" (VS/2012/0416).

After studying Psychology at the University of Seville, she obtained her MSc at Maastricht University in the specialization of Work and Organizational Psychology.

Ana Belén García (KU Leuven) is technical coordinator of the European research project "New European Industrial Relations (NEIRE): Expectations of Employers on Employee representatives' roles, attitudes and competencies to act as partners in social innovation" (VS/2012/0416). She is Psychologist and obtained her Master in Work and Organizational Psychology through the Double degree of Maastricht University and the University of Seville. She worked as technical coordinator of the Master on Human Resources from University of Seville.

Ana Belén is also PhD candidate in Work and Organizational Psychology at the University of Seville, supervised by Prof. Lourdes Munduate. Her focus is on conflict management in the context of European innovative labor relations.