This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books ― helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

Leadership and change
Strategic planning and execution of strategic plans
Quality, productivity, and competitiveness
Establishing a quality culture
Customer satisfaction and retention
Employee involvement and empowerment
Teamwork and team-building
Eliminating office politics, negativity, and territorial behavior
Conflict management and resolution
Quality tools
Continuous improvement
Benchmarkin
Just-in-Time (JIT)
Statistical Process Control (SPC)
Quality Function Deployment (QFD)
Six Sigma Quality
Lessons from distinguished leaders

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Articles li�s � Quality Management for Organizational Excellence: Introducti...

Quality Management for Organizational Excellence: Introduction to Total Quality

Goetsch, David L.; Davis, Stanley B.

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