Mcgraw-Hill, Inc. 1995. NY. Hardcover. 4to (large format). As new copy in as new dust jacket. Illustrated with line drawings, tables, and diagrams in black and white. Indexed. 163 pages. Next day shipping guaranteed.

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Titre: Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort, Second Edition
�diteur: McGraw-Hill
Date de parution: 1995
Langue: anglais
ISBN � 10 chiffres: 0070305838
ISBN � 13 chiffres: 9780070305830
Reliure: Hardcover
�dition: 2nd Edition
�tat de l'article: Like New

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Synopsis

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

� propos de l?auteur

Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.

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