Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

73 évaluations par Goodreads

Langue : anglais

Edité par McGraw-Hill Education - Europe, 2010

0073403350 / 9780073403359

Vendeur : World of Books Inc, Montgomery, IL, Etats-UnisWorld of Books Inc

Vendeur avec une évaluation de 4 étoiles

Vendeur AbeBooks depuis 23 mars 2026

Livre relié

Etat: Occasion - Assez bon

EUR 5,85

 Frais de port gratuits 
Expédition nationale : Etats-Unis

Quantité disponible : 2 disponibles

Ajouter au panier
Retours gratuits sous 30 jours

A propos de cet article

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

N° de réf. du vendeur CIN0073403350VG

Titre
Service Management: Operations, Strategy, Information Technology
Auteur
James Fitzsimmons
Éditeur
McGraw-Hill Education - Europe
Année de publication
2010
État de l'article
Very Good
Reliure
Hardback
Langue
anglais
ISBN à 10 chiffres
0073403350
ISBN à 13 chiffres
9780073403359

World of Books Inc

Montgomery, IL, Etats-Unis

Vendeur avec une évaluation de 4 étoiles

Vendeur AbeBooks depuis 23 mars 2026

Frais d'expédition à l'intérieur de ce pays : Etats-Unis

Article4 à 12 jours ouvrés3 à 6 jours ouvrés
Premier articleEUR 0,00EUR 9,76
Les délais de livraison sont fixés par les vendeurs et varient en fonction du transporteur et du lieu. Les commandes transitant par les douanes peuvent être retardées et les acheteurs sont responsables de tous les droits ou frais associés. Les vendeurs peuvent vous contacter au sujet de frais supplémentaires afin de couvrir toute augmentation des coûts d'expédition de vos articles.

Modes de paiement

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay

Description de la boutique

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

Spécialité

Second Hand - All Genre

Profil professionnel du vendeur

SBYB, Inc.

900 Knell Road
Montgomery, IL Etats-Unis 60538