Slaying the Frost King

Candace Robinson

1 720 évaluations par Goodreads

Langue : anglais

Edité par Midnight Tide Publishing, 2023

1958673463 / 9781958673461

Série : Livre 2 sur 4 - Mortal Enemies to Monster Lovers

Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-UnisWorld of Books (was SecondSale)

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Vendeur AbeBooks depuis 20 décembre 2007

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A propos de cet article

Today's most sought-after customer service sleuth and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers. Inside, you'll find the long-hidden secrets and proven hands-on methods for: - Applying the Gold Touch customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now ) used to increase customer engagement.- Moving every customer systematically up the loyalty ladder--from disengaged to loyalty to becoming a vocal advocate, online and off.- Transforming your most angry, upset, I'll never use you again customers into true company loyalists via the scientifically proven principles of customer service recovery.- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.- Making the right moves to keep your company popular on social media by gently winning over your critics even before they post. - Creating and providing customer service training to your workforce--yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program. By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors ).…

N° de réf. du vendeur 00107835302

Titre
Slaying the Frost King
Auteur
Candace Robinson
Éditeur
Midnight Tide Publishing
Année de publication
2023
État de l'article
Good
Reliure
Paperback
Langue
anglais
ISBN à 10 chiffres
1958673463
ISBN à 13 chiffres
9781958673461
Série
Livre 2 sur 4: Mortal Enemies to Monster Lovers

World of Books (was SecondSale)

Montgomery, IL, Etats-Unis

Vendeur avec une évaluation de 5 étoiles

Vendeur AbeBooks depuis 20 décembre 2007

Frais d'expédition à l'intérieur de ce pays : Etats-Unis

Article4 à 12 jours ouvrés3 à 6 jours ouvrés
Premier articleEUR 0,00EUR 9,67
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

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SBYB, Inc.

900 Knell Rd
Montgomery, IL Etats-Unis 60538